102 King St. West
Bowmanville ON Canada
L1C 1R5
905-623-9838
The very best balloons, Visit
www.Qualatex.com for balloon ideas
Member of the
Canadian Rental
Association
Frequently Asked Questions
How do I make a reservation?
How do I change or cancel my order?
How do I pay for my order?
How long is the rental period?
When can I pick up my order?
What if some items are missing?
Do you deliver and what should I know about deliveries?
Does your rate include setup?
What should I do about returning items?
Do I have to pay for missing or damaged items?
How do I make a reservation?
If you are making your reservation by email or fax, please follow up to
ensure that we have received your order if you do not hear back from us.
We always send a confirmation when we receive your order.
Your order will not be considered "reserved" until a deposit and signed
contract are received.
To confirm a reservation we require your contact information, a valid
credit card number and expiry or a cash or debit deposit.
Please look over your order thoroughly to ensure that your contact
information, your event date, quantities, and delivery information is
accurate.
How do I change or cancel my order?
The day you book your order, the items are considered "out of inventory"
for your date and thus made unavailable to other potential customers.
This ensures you will have all the items you need on the date you
require them.
All reductions in numbers must be received two weeks prior to your
event. Orders placed within two weeks before the event date are not to
be altered or cancelled.
Any increases in your numbers must be made prior to your pickup or
delivery and are subject to item availability. These items will be
packaged separately but billed on your invoice.
You may make changes by phone, email or in person.
This policy helps to ensure that your order is packed as accurately as
possible.
Cancellations made before the two week timeframe will result in a
forfeit of your 20% reservation fee. Cancellations made within the two
weeks prior to the event date are charged the entire rental amount as
these items were made unavailable to other clients at the time of
booking.
How do I pay for my order?
Payments can be made in any of the following ways: credit card, interac,
cash or with authorization, a cheque. Payments can be sent by email, in
person or by fax but are not accepted by phone.
Credit card payments must be made by the cardholder.
You may pay the entire deposit on your order at any point between
placing your reservation and two weeks before your event, but we must
receive the payment in full two weeks prior to your event so that your
order can be readied for delivery or pickup.
Deposit refunds are issued once all items are returned to the store and
are counted and checked.
How long is the rental period?
The rental rate is based on a 24 hour rental. Should you require the
rentals for a longer period, please contact the store for a quote.
When can I pick up my order?
Unless special arrangements have been made prior to your pickup, you may
pickup your rental items in the afternoon, the day before your event. If
you require your rental earlier than noon on the day before your event,
you may contact the store to see if it will be ready earlier.
Weekend returns are to be made between 8am and 11am the following Monday
after your event.
Please ensure that the person picking up your rentals knows the name
your order is booked under.
Please ensure that you contact the store to inquire about the size of
your order if you are unsure about how much vehicle space you will
require.
What if some items are missing?
Please check to make sure your order is complete. We do our best to make
sure your order is complete. If you discover any missing or damaged
items upon receipt, please contact us immediatelyso that we can make a
note on your account and make arrangements to replace the items if
desired. If it is after store hours, please leave an email. We will
contact you as soon as possible.
Many factors can contribute to items being lost or damaged during an
event. We cannot accept disputes after an event is over.
Do you deliver and what should I know about
deliveries?
Delivery rates are based on drop off to a point immediately accessible
to our truck, usually your driveway, garage or yard. Should you require
delivery beyond our truck tailgate, or setup and take down of items,
please request a quote prior to your event.
All deliveries will be left in a reasonable spot should no one be home
to receive the rentals.
Delivery times are set on the week of delivery. If you would like to
know an approximate delivery time, please contact the store and we will
give you a morning (7am-noon) or afternoon (noon-6pm) time. Should you
have special delivery requests, please contact our store and we will do
our best to accommodate your requirements.
As there are many deliveries in a day, it is not always possible to give
exact delivery times.
For weekend rentals, pickups are made on the Monday following your
event. We are not able to give times for pickups as the trucks are very
busy and have routes that they must follow.
All rental items must be returned to their point of delivery- accessible
and ready for pickup all day Monday. Dishes should be placed back in
their supplied containers. Tables and chairs should be folded and
stacked neatly. If items are not ready for pickup, our truck will return
at the next available time for us and your order will be subject to an
additional pickup fee. If the items are not stacked or placed in the
containers provided, there will be a teardown fee applied to your order.
Does your rate include setup?
We will setup all tents, all tent specific accessories, dance floors,
decor and lighting packages. We do not generally offer setup but are
available to setup chairs, tables and oter items for an additional setup
and teardown fee. Please contact the store for pricing. Special setup
and teardown requirements must be arranged prior to delivery.
What should I do about returning items?
To avoid extra charges, we recommend that you count your order before
returning it to ensure all items and packaging are accounted for. We
count every order when it is returned so please allow enough time for us
to do so when you are returning your order. If you are not willing or
able to wait for your order to be counted upon return, the we will not
accept any disputes over missing or damaged items. As we take in many
orders in a day, there may be a slight wait as returns are counted on a
first come, first serve basis.
Generally speaking, the earlier in the morning that you return your
items, the smaller the wait will be.
On return, linens must be dry to prevent mildew, free of any wax, food
or confetti. Do not place damp linens in plastic bags
We ask that you scrape the plates and empty the glasses. All items
should be placed back into the containers they arrived in. We often
receive back items that do not belong to us. Any items found with your
order will be collected and packaged. We will store the items for no
longer than 30 days.
Late returns:
Late returns will be charged a full day rental rate for each day that
the returns are late. The items are late at 11am on the return date
specified on the rental contract.
If you are not able to return your rentals on time, please inform our
store so that we are able to make a note on your order. If we require
the items for another order, we will make arrangements to pick the items
up ourselves, at the cost of a pickup up fee, charged to the credit card
on file.
Do I have to pay for missing or damaged items?
If you do have missing or damaged items upon return, you will be
informed as soon as possible. If the missing items cannot be found or if
we are unable to contact the contact person on the contract within 24
hours of yoru specified return date, replacement fees will be
automatically charged to the credit card on file. If any items can be
located and retuned within one week of your specified return date, we
will refund the full amount. After one week, the return is at the
discretion of Tim's Party Centre.
Repair fees for damaged items must be paid upon receipt of an invoice.
Any items considered unrentable by our standards will be charged at full
replacement value.
Be sure that all equipment is secure and protected from the weather
while it is in your possession. We do charge for soiled, broken, damaged
or missing items, including packaging materials.
There will be an extra cleaning charge for any wax, excessive grease,
ink and/or hard to remove stains on linens.